A Ugadan Bank Denied A Patient Access To His Money.

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In reference to the Equity Bank patient story, let me give you a clear picture as narrated by the patient’s son William Kavuma. According to him, the hospital has no blame. He claims they wanted to transfer their father from Norvic to Nakasero Hospital but they had bills to clear first at Norvic before the patient is released, they contacted Equity bank but the managers refused to give money to the old man unless he gets there in person. ”Equity bank is the problem not Nakasero Hospital. Nakasero Hospital welcomed us nicely and even the care they gave is the best I’ve ever seen father in now in ICU at Nakasero Hospital.When transfering a patient from Norvic to Nakasero we had to pay bills of Norvic but equity bank refused Dad to access his funds unless he is brought to the bank . We explained to Equity manager he came took fotos and video recordings but still he told us the head office refused unless the customer comes to the bank personally. He was on oxygen under critical management but we took him to the bank” he said

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